FAQ

Your wristband is your entry into the festival and can only be redeemed with your e-ticket QRcode. Please DO NOT take the e-ticket directly to the venue!

All Wristbands are non-transferable/non-refundable. Please keep your wristband on at all times throughout the duration of the event.

【How to redeem the wristband】

Wristband Redemption desk : Tainan Art Museum Building 2 

Opening Hours : 
11.04 (Sat.) 11:30 – 21:00
11.05 (Sun.) 11:30 – 21:00

♞ Please bring the “e-ticket QRcode” to the “Wristband Redemption desk” to redeem the wristband
♞ For media and VIPs, please go to the “Media/PR desk”, let us know your name, and you can redeem the wristband.
♞ Holders of accessibility tickets must present the handicap handbook when redeeming the wristbands. If there are any irregularities such as lack of documents, unqualified qualifications, the difference in ticket price must be paid before admission. The companions need to go to the Wristband Redemption counter together, which the staff will put on the wristband on the spot.

【Note】
♞ Except for the accommodation package, one ticket can only be redeemed for one wristband, which can only be collected in person by yourself, and your wristband must be put on by the staff on the spot.
♞ A wristband is only for one person, please do not transfer it or take it off by yourself during all four days of the event. If it’s too tight, please go to the service desk and ask the staff for assistance.
♞ If the Qrcode of the e-ticket is not brought, lost or cannot be recognized, a new ticket must be purchased.
♞ Wristbands are required to enter and leave the venues for the four days of the event. Tickets and wristbands are regarded as cash, please keep them properly. If it’s lost or damaged, you will not be able to enter the venue.

There will be a sales booth around for artists’ merch and LUCfest official merch.

Merch Booth Location : Wu Garden

Opening hours : 

11.04 (Sat.) 13:00 – 21:00

11.05 (Sun.) 13:00 – 21:00

Q1：Where to buy？
A1：Please check KLOOK for more informations.

Q2：Any discounts deal on transportation and accommodation?
A2：Yes, please refer to this page for more informations.

Q3：Can I take children with me? Any additional tickets required?
A3：Children under the age of 12 (inclusive) can join LUCfest free. However, please DM us in advance, let us know your order number and name. One parent is limited to take one child with her/him. Please also consider the situation of children. The volume of live performances is really high, we highly recommended to prepare hearing protection for children!

Q4：Can I buy the tickets on-site?
A4：Please purchase the tickets through KLOOK. The tickets will keel selling till the performance day.

Q5：Do you have tickets for a single show?
A5：No, if you only want to watch one single performance, best fit is to buy a day ticket for that day. However we do gather all the talented artists here, since you already have the ticket, why not to have a few more shows? You’ll definitely be amazed.

Q1：Will all the showcases be different?
A1：Absolutely NOT THE SAME! During the LUCfest, there will be more than 70 groups of artists bringing out their most unique performance. Decidophobia Alert!

Q2：Is there a limited capacity in each venue?
A2：Each venue has a different limit on the number of people. Admission will be limited when the number of people in the venue reaches the limit of capacity. Please follow the instructions of the staff on-site.

Q3：Will the show go live online?
A3：No, come get the ticket and see the live in Tainan!